Frequently Asked Questions
We offer spacious garden-style 1-, 2-, and 3-bedroom apartment homes with modern features designed to fit every lifestyle.
Select ground-level apartment homes offering a private fenced yard area for added outdoor enjoyment.
We offer both in-person guided tours and self-guided tour options, allowing you to explore our community at your convenience.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide 4 consecutive pay stubs, Employment Verification Document, or tax statements, as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.
Applicants must demonstrate a gross monthly income of at least 2.5 times the rent. Maximum income limits are determined by bedroom size.
No. Subleasing is not permitted.
Yes. All residents must maintain renters insurance with a minimum liability coverage of $250,000 throughout their lease term. Please contact the leasing office for additional details regarding policy requirements.
Residents will receive a renewal notice 90 days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically. Please note that annual income certification is required prior to renewal and must be completed before lease documents can be finalized.
Yes, our community offers income-restricted apartment homes for qualifying applicants. Eligibility is based on household income and size. Please contact our leasing office for current income limits.
Yes. Application fees are $50 per adult applicant, along with a one-time $150 administrative fee per home. A security deposit starting at $500 is required and is based on the results of the credit screening. We also offer security deposit alternative options for qualifying applicants. Move-in charges are prorated based on the move-in date; however, our annual $99 amenity fee is charged in full and is not prorated.
Yes. There are services available to help make the move-in process easier, and we’re always happy to point residents in the right direction.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2-months of rent, along with repayment of any move-in concession (if one was applied).
Residents are required to provide a 60-day written notice.
Residents must submit a 60-day written notice and forwarding address before move-out. Residents are responsible for shutting off utilities, fully vacating and cleaning the apartment, and returning all keys, remotes, and fobs to the office.
Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.
Security deposits begin at $500 and are based on credit screening results. The required deposit amount is due at move-in.
Water and sewer are included in rent. Trash is billed separately and charges appear on your rent ledger each month. Electric, cable, and internet are set up and paid directly through your chosen providers.
Residents are welcome to choose their preferred internet service provider. Options include providers such as Spectrum.
All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.
Additional community fees include a $5 monthly pest control fee, $12 trash fee, and an annual amenity fee of $99.
Yes. Parking is available on site with a valid parking permit. Each home includes 1 parking permit per bedroom, and additional permits may be purchased for $50 per month. Please note that vehicle registration must be submitted and approved prior to receiving a parking permit.
Yes. Reserved parking spaces are available for an additional $50 per month, depending on availability.
Guests are welcome to visit; however, stays exceeding three consecutive days require prior written approval and may not exceed six total days within a calendar month. Overnight visitors must utilize visitor parking, and residents must obtain a visitor parking pass in advance.
No. We do not offer EV charging stations on-site at this time.
Yes. We are a pet-friendly community. For details on our pet policy, please visit: https://www.grandarborreserve.com/amenities?utm_knock=g
We welcome up to two pets per home. A one-time pet fee of $300 for the first pet, and $150 for the second pet applies, along with monthly pet rent of $20 per pet.
Breed and weight restrictions apply. For additional details on our pet policy, please contact our office.
We feature a dedicated on-site dog park, providing a convenient and welcoming space for your pets to play and enjoy the outdoors.
Experience a lifestyle built around comfort and convenience with community amenities including a resort-style pool and expansive sundeck, outdoor grilling and picnic spaces, a community playground, and a leash-free dog park. Additional features include ample off-street parking, a fully equipped fitness center with free weights, and a 24-hour laundry lounge.
Our thoughtfully designed apartment homes offer eat-in kitchens with black appliance packages, full-size refrigerators, time-saving dishwashers, and select homes featuring gas range cooking and garbage disposals. Additional features include spacious walk-in and linen closets, hardwood-style flooring, plush carpeting, elegant French doors, private patios or balconies, cable-ready connections, and scenic views. Select apartment homes also offer in-home washers and dryers and private fenced yards. Water service is included in rent. Features vary by apartment home. Select amenities available in select residences.
Select homes feature an in-unit washer and dryer. There are also 4 laundry facilities on-site.
No. There is no designated bike storage.
Yes. All homes are fully-wired for immediate Wi-Fi service activation.
For your convenience, packages may be delivered directly to your home or a delivery location of your choosing. Please note that the leasing office is unable to accept or store packages on behalf of residents.
No, we do not currently offer virtual tours. We invite you to explore our community through either an in-person guided tour or a convenient self-guided tour option. Please use the link below to schedule your self-guided tour: https://homes.rently.com/apartments-for-rent/communities/58458?source=rently.com
No. Furnished homes are not available.
Experience the convenience of being just moments from premier shopping, dining, and medical centers. With close proximity to Raleigh–Durham International Airport and Raleigh, everyday destinations are always within reach. For additional local highlights, please visit: https://www.grandarborreserve.com/mapsanddirections
The community is located in the Lake Boone Trail Neighborhood. It gives residents a suburban, tree-lined feel while keeping them just minutes from the I-440 Beltline, Downtown Raleigh, major hubs like Research Triangle Park (RTP), and top amenities. For additional local highlights, please visit: https://www.grandarborreserve.com/mapsanddirections
Grand Arbor Reserve is located within the District of the Wake County Public School System.
Creating a sense of community is important to our team! We host regular resident events to enhance the community experience.
Yes. Quiet hours are observed daily from 10 pm to 6 am in accordance with local noise ordinances.
During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our local police department.
Grand Arbor Reserve is a non-smoking community.
Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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